Shipping Policy
We ship to New Zealand, Australia, and most international destinations. Every order gets full tracking. Here’s exactly how it works.
Processing Time
Orders are processed within 2–5 business days of payment confirmation. During major drop releases or sale periods, processing may extend to 5–7 business days. You’ll receive an email when your order is dispatched.
Delivery Times
| Destination | Standard | Express |
|---|---|---|
| New Zealand | 7–14 business days | 5–9 business days |
| Australia | 7–14 business days | 5–9 business days |
| United States / Canada | 10–18 business days | 7–12 business days |
| United Kingdom / Europe | 10–20 business days | 7–14 business days |
| Rest of world | 14–25 business days | Varies |
Delivery times exclude processing time and are estimates only. Customs delays in your country may add additional time outside our control.
Shipping Costs
Exact shipping costs are calculated at checkout based on destination, weight, and chosen shipping method. Standard NZ shipping starts from a flat rate; international shipping varies by destination.
Tracking
Every order includes a tracking number sent to your email at dispatch. If you haven’t received tracking within 7 business days of placing your order, email support@mrwinston.co.nz with your order number.
Customs & Import Duties
For non-NZ customers: Your country may charge customs duties, import taxes, or GST/VAT on incoming international parcels. These charges are not included in your order total and are the recipient’s responsibility. Contact your local customs office for specific rates if uncertain.
Address Changes
Email us within 12 hours of placing your order if you need to change the delivery address. After dispatch, we cannot alter the shipping address. If a parcel is returned to us due to an incorrect address provided at checkout, we’ll contact you to arrange re-shipment at additional cost.
Lost or Damaged Parcels
If your tracking shows “delivered” but you didn’t receive the parcel, check with neighbours and your local courier depot first. If still missing after 48 hours, email us with your order number and we’ll open an investigation with the carrier.
For damaged parcels, photograph the packaging and contents within 24 hours of delivery and email the photos to support@mrwinston.co.nz for a replacement or refund.